Refund policy

90-Day Money Back Guarantee

We want you and your little one to love your BunnyGrip. If you're not 100% satisfied with your purchase, you can request a refund within 90 days of the date your order was delivered.

How to start a return

1. Email us at iankaplan119@gmail.com with your order number and the reason for your return.
2. We'll reply with return instructions and the address to send your items to. Please don't send items back without contacting us first, as returns sent without approval can't be matched to an order.
3. Once we receive your return, we'll inspect it and let you know whether your refund has been approved.

Return conditions

• Returns must be requested within 90 days of delivery.
• Please include all items from the order, along with the original packaging where possible.
• For hygiene reasons, please clean any item that has been used before sending it back.
• Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, including any shipping costs.

Free package protection

Every order includes free package protection. If your parcel is lost or stolen in transit, or arrives damaged, contact us within 30 days of the estimated delivery date and we'll arrange a replacement or a full refund at no cost to you.

Refunds

Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card provider, it may take a further 5–10 business days for the refund to appear on your statement. Original shipping charges are refundable only when the return is due to our error or a damaged, defective or incorrect item.

Exchanges

The fastest way to get a different color or bundle is to return the item you have and, once the return is approved, place a new order for the item you want.

Questions

If you have any questions about returns or refunds, contact us at iankaplan119@gmail.com and we'll be happy to help.